Accessibility Research & Testing

Accessibility Evaluation Services​

URI helps you:

  • Identify critical accessibility issues for users with disabilities
  • Track errors made on core tasks and determine underlying accessibility issues
  • Establish which accessibility tools your users utilize and identify common issues they encounter
  • Determine whether people with disabilities deem the experience usable
  • Conduct workshops to inform and educate your team on accessibility best practices and guidelines

Background in:

  • Accessibility features for major platforms
  • Common assistive technologies (JAWS, NVDA, Narrator, ZoomText, Magnifier)
  • Common accessibility issues
  • WCAG 2.1 Accessibility guidelines
  • Sensitivities towards working with people with disabilities


Accessibility Participants

URI has over 3500 U.S. and International participants with disabilities in their database.


Accessibility Studies

URI has conducted over 200 accessibility studies covering a wide range of products, applications, and services.

Testing Methods and Evaluations

Automated testing

URI’s automated testing flags issues that could cause violations of WCAG Guidelines. Automated tests are performed without evaluating accessibility from the point of view of the Assistive Technology (AT) user. 

Manual testing

User Research International’s manual testing uncovers false positives resulting from automated testing and provides a comprehensive examination of product accessibility.

User testing

With the assistance of participants with disabilities, usability experiences are reviewed from an accessibility standpoint. User testing is useful for uncovering usability-related accessibility issues such as confusing navigation flows and poor discoverability.

Evaluations include:

  • Specific feedback on accessibility issues for your product
  • Manual evaluation of WCAG 2.1 Guidelines and User Research International’s Accessibility Heuristics
people listening to a guest speaker

Accessibility Workshops

Tailored Training and Awareness Programs

  • Learn frequently used methods and tools for assessing accessibility
  • Identify common accessibility issues across devices and platforms

Panelists and Profiles

User Research International is equipped to handle both remote and in-person accessibility testing with a focus on sensory disabilities such as vision, hearing, touch, and speech.

Recruit based on:

  • Blind and Low Vision
  • Deaf and Hard of Hearing
  • Mobility
  • Cognitive Ability

Recruiting and logistics

  • Large database of individuals with visual or hearing impairments
  • Relationships with 40 local organizations serving individuals with visual or hearing impairments
  • Transportation to and from research location prearranged for local participant
  • Fully-equipped lab spaces that are accessible
woman with hearing device using mobile phone

To conduct your next accessibility study or request a workshop