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Cloud Operations Analyst

Job Summary | Cloud Operations Analyst

ABOUT US

User Research International (URI) is a fast-growing User Experience (UX) consulting research company specializing in usability testing and market research. We work with some of the world’s most recognized brands on some of the most cutting-edge technologies, to help build in-depth understanding of their customers and their customers’ needs. We are based in Redmond, Washington.

Our staff have equally strong people skills and technical skills, our culture is collegial, and we support professional development. Our company workflow features quick turn around and rich variety. We are a learning community, and we are creating new products and client service offerings. We love what we do.

ABOUT YOU

You are passionate about learning technology and have hands on experience with cloud and Linux systems administration. You combine your passion for technology with good communication skills and are helpful, speedy, and work well on a team. You enjoy challenge, problem solving, and a fast-paced environment.

Are you eager to apply your Linux command line expertise in a fast-paced environment where you are constantly challenged to learn new cloud technologies? If you live and breathe Linux and want to gain more experience with cloud technologies, we need you on our team!

ABOUT THE ROLE

We are seeking a full-time Cloud Operations Analyst that is proficient with the Linux command line and has some experience with at least one cloud service, such as Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (GCP).

Our Cloud Operations team is crucial to our company’s success by enabling us to offer UX Research expertise to clients within the cloud and developer space.

As a Cloud Operations Analyst, you will delight and support our UX Researchers by managing their cloud environments, and by acting as their subject matter expert for cloud and developer technologies.

GENERAL RESPONSIBILITIES

You will be responsible for the setup and tear down of cloud-based services across providers such as Microsoft Azure, Amazon Web Services (AWS) and Google Cloud Platform (GCP) for use within short duration test environments.

You will be creating setups to replicate the use of a service – or multiple connected services – n a real business, which may also include the need to create ‘dummy’ assets (compute instances, clusters, containers, virtual networks, web apps, etc.). The virtual environments are designed to showcase cloud services and support common scenarios of interaction.

You should have the ability to read and understand code, and the desire and aptitude to develop scripts to automate cloud services.

The environments you setup will be utilized by people not necessarily familiar with the tools and their capabilities, so you should be comfortable communicating how complex systems work to a layperson.

Although it is not expected that you be an expert on each and every cloud service, you should be able to work with documentation to set up unfamiliar services and troubleshoot issues you encounter in those setups, while working within a fixed timeline.

DESIRED ATTRIBUTES AND EXPERIENCE

Required:

  • Demonstrated proficiency with the Linux command line and SSH
  • Experience using at least one cloud platform such as AWS, Azure, or GCP
  • The ability to clearly explain highly technical environments to colleagues and clients
  • A generalist technical aptitude that allows you to quickly understand and implement unfamiliar technologies
  • Familiarity with common Developer IDEs such as Visual Studio and VS Code

Preferred:

  • Skilled in quickly writing simple Bash, Ansible and Terraform scripts
  • Experience with the AWS, Azure, and GCP API and Command Line Interface (CLI)
  • Experience with Git
  • Familiarity with Docker and Kubernetes
  • Azure: 1 year
  • AWS: 1 year 

COMPETENCIES

  • Professional demeanor, good communication, and solid problem-solving skills
  • Able to work in a fast-paced environment
  • Excellent organizational and time management skills with the ability to multi-task and prioritize work
  • Able to work with minimal supervision
  • An interest in learning new tasks and providing ideas and suggestions in new ways to manage duties

WHAT WE OFFER  

  • Remote? We have a built a strong virtual community culture during COVID, and remote worker status is available for this position
  • Local? We offer the possibility of combining WFH and office days in your weekly schedule
  • Flex time: this role can be done on an adjusted schedule
  • Employer paid health/vision/dental insurance coverage: we cover 100% of employees’ premiums
  • 401(k) with employer match
  • Educational Assistance Benefits: we will support your on-going educational endeavors and pursuit of professional certificates
  • Parental leave
  • 15 days of paid vacation
  • 10 paid holidays
  • 10 days of paid company sick time
  • Virtual team morale events

COVER LETTER INSTRUCTIONS

When applying, please provide the following in a separate cover letter:

How often do you use a Linux command shell such as BASH:

  1. Every day
  2. Several times per week
  3. One or more times for a school or work project
  4. Never

Please provide links to your GitHub and Stack Overflow profiles.

In one sentence, describe a side project that showcases your interest in Linux, software development (open or closed source), or cloud technologies. Examples of side projects may include building servers, hosting a web site on a virtual machine, writing a technical blog, contributing to an open source project, or writing from scratch or meaningfully modifying a script or application.

COMPENSATION: $50,000-$60,000 per year
HOURS: Monday-Friday (40 hours/week)
WORK LOCATION: Fully Remote
EDUCATION: Associate (Preferred)
WORK AUTHORIZATION: Must be authorized to work in the United States. URI participates in E- Verify
COMPANY CULTURE: We would describe our culture as driven by excellence, innovation, and relationships. We hold ourselves to a high standard of professionalism and our Cloud Operations Team is passionate about new technology.
COVID-19 CONSIDERATIONS: URI UX Researchers are teleworking at present time. URI takes staff safety very seriously and anyone who comes to our Redmond office must observe strict COVID-19 mitigation protocols. Employees working on-site and participants attending sessions are required to have temperature checks and must wear a mask.

Please apply by submitting a cover letter and resume online at: https://www.indeed.com/job/ux-lab-support-technicianav-technician-fbadfe69883ee4fc

Quantitative Market Researcher

Job Summary | Quantitative Market Researcher

ABOUT US

User Research International (URI) is a fast-growing market research company specializing in usability testing and quantitative research. We work with some of the world’s most recognized brands to help build in-depth understanding of their customers and their customers’ needs. We are based in Redmond, Washington.

Our staff have equally strong people skills and technical skills, our culture is collegial, and we support professional development. Our company workflow features quick turnaround and rich variety. We are a learning community, and we are creating new products and client service offerings. We love what we do.

ABOUT YOU

We are looking for a Quantitative Market Researcher. This role requires working with a wide variety of projects and clients. You will be part of the Quantitative Research Team and you will report to our Senior Market Research Manager. This is not a just a data analyst role. We are looking for individuals who can manage projects, move between multiple tasks, develop survey questionnaires, and produce high-quality written market research reports for world-leading clients.

You have excellent attention to detail, a passion for learning about new and existing user markets, and a high level of interest about what drives customer behavior. You possess intrinsic motivation and highly developed communication skills. You are comfortable with deadline-driven deliverables. You can hold sharp focus while maintaining a friendly professionalism. Your written communications skills are one of your primary assets. You thrive in a dynamic work environment and you enjoy working with colleagues.

KEY RESPONSIBILITIES

  • Understand client business objectives and design surveys to help our clients meet those objectives.
  • Handle project details, including managing timelines and resources, scheduling and planning research engagements, and monitoring surveys in the field.
  • Communicate both verbally and in writing with high-profile clients effectively and with the highest level of professionalism.
  • Design questionnaires and plan analysis, as well as perform quality checks at various stages of the research process to ensure high levels of quality.
  • Utilize Qualtrics to build surveys that include complex survey logic.
  • Clean and analyze survey data. Utilize basic and advanced statistical analysis methods, including factor analysis, regression, cluster analysis, ANOVA, discriminant analysis – and tools to deliver in-depth insights and recommendations for clients.
  • Produce high-quality written reports which clearly communicate the research results and their meaning to the client’s business; develop presentations using standard reporting frameworks (PowerPoint, Excel, Word) which provide clients with key insights, action items, and recommendations.
  • Serve as a subject matter expert in quantitative market research methods.

EXPERIENCE AND COMPETENCIES PROFILE

  • Questionnaire design: 2 years (Required)
  • Market research report writing: 2 years (Required)
  • Excellent written communication skills.
  • Excellent interpersonal communication skills.
  • Thorough understanding of/experience with survey methods.
  • Experience and proficiency in questionnaire design.
  • Experience aggregating, organizing, and analyzing survey data.
  • Experience writing market research reports.
  • Proficiency at multi-project management.
  • Ability to quickly develop an understanding of developing/new product and technology categories.

WHAT WE OFFER  

  • Remote? We have a built a strong virtual community culture during COVID, and remote worker status is available for this position
  • Local? We offer the possibility of combining WFH and office days in your weekly schedule
  • Flex time: this role can be done on an adjusted schedule
  • Employer paid health/vision/dental insurance coverage: we cover 100% of employees’ premiums
  • 401(k) with employer match
  • Educational Assistance Benefits: we will support your on-going educational endeavors and pursuit of professional certificates
  • Parental leave
  • 15 days of paid vacation
  • 10 paid holidays
  • 10 days of paid company sick time
  • Virtual team morale events

COMPENSATION: $65,000-$75,000 per year
HOURS: Monday-Friday (40 hours/week)
WORK LOCATION: Fully Remote
EDUCATION: Bachelor’s (Required)
WORK AUTHORIZATION: Must be authorized to work in the United States. URI participates in E- Verify
COMPANY CULTURE: We would describe our culture as driven by excellence, innovation, and relationships. We hold ourselves to a high standard of professionalism.
COVID-19 CONSIDERATIONS: URI UX Researchers are teleworking at present time. URI takes staff safety very seriously and anyone who comes to our Redmond office must observe strict COVID-19 mitigation protocols. Employees working on-site and participants attending sessions are required to have temperature checks and must wear a mask.

Please apply by submitting a cover letter and resume online at: https://www.indeed.com/job/quantitative-market-researcher-4570b367aa1f5cb9

EQUAL OPPORTUNITY EMPLOYER: User Research values diversity and seeks to offer a safe, respectful, enjoyable workplace for all people

User Research International provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, national origin, caste, sex, sexual orientation, gender identity or expression, pregnancy, age, genetic information, disability, or veteran/military status.