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UX Research Manager

JOB DESCRIPTION | UX Research Manager

  • Position: UX Research Manager
  • Start Date: ASAP
  • Compensation: DOE
  • Hours: M-F (40 hours/week)
  • Location: Redmond, WA
  • Salary: DOE

JOB SUMMARY

User Research International is a leading innovator in providing usability recruiting and research services for a diverse set of clients including some of the top companies in the Puget Sound region.  Our team is passionate about enabling our clients to make their products and services more usable and accessible for their customers.

We are looking for an experienced UX Research Manager and team leader to help support and grow our research team. Are you a proven manager who has a passion for developing people? Are you a compassionate, positive, energetic leader? Are you passionate about the world of UX? Have you had success driving growth with your effective people and project management skills?  Would you like to work in a growing company?  If so, you are the person that we’d like to talk to about this position.

In this role, we are looking for an experienced researcher and people manager who has a passion for leading and growing people in the UX field. We are looking for someone who is positive, energetic, and leads by example. A high level of motivation and excellent communication skills are required to manage a diverse set of projects, individual contributors, and clients. Flexibility to work on multiple projects, a natural aptitude for organization, and deadline-driven deliverable creation are also important in this fast-paced environment.

KEY RESPONSIBILITIES

  • Manage team of researchers
  • Plan, design, and help conduct qualitative and quantitative user research studies
  • Work with the team and other stakeholders to analyze findings and deliver innovative, actionable insights
  • Passion for understanding the day-to-day operations of the business inside and out
  • Oversee business and team processes and day-to-day operations
  • Ability to manage and prioritize multiple projects and phases of research simultaneous
  • Improve and standardize the user-centered design methodologies and processes
  • Uphold and maintain a high standard and consistency for our products and experience
  • Understand trends and best practices in the UX industry
  • Help the business grow strategically year-over-year
  • Manage organizational change with a positive attitude
  • Operate with a high degree of autonomy in a direct support relationship to primary customers and meet all requirements with minimal oversight
  • Resolve escalated or difficult issues in a thoughtful, patient, logical manner

REQUIRED COMPETENCIES

  • Bachelor or Master’s degree in Interaction Design, Human Factors, Cognitive Science, or related field
  • 7+ years related work experience and proven knowledge and experience with a wide variety of qualitative and quantitative research methods
  • 3+ years experience managing a Research Team
  • Strong understanding of UX design principles and design thinking process (human centered design)
  • Experience and passion for leading teams and growing employees
  • Excellent communication, presentation, and interpersonal skills
  • Strong computer skills, including proficiency with Microsoft Outlook, Excel, and PowerPoint
  • Salary: DOE

Please apply by submitting a cover letter and resume using the online form below. 

UX Sales Representative

Job Summary | UX Sales Representative User Research International, Redmond 

ABOUT US URI is a fast growing UX consulting research company specializing in usability testing and market research. We are based in Redmond, Washington. 

Research matters. Quality matters. Experience matters. 

We believe that users deserve great experiences, and our clients do too. Over the years, we have helped top technology, information, and retail companies create innovative experiences through better consumer understanding. We want for all stakeholder interactions in our ecosystem to be outstanding. We believe that people are important, and everything we do is based on that principle. 

We are seeking a Sales Representative to join our team! This is a new position at URI and a great opportunity. You will directly report to the URI partners. This role focuses on expanding our client base and creating new client relationships. 

ABOUT YOU You are a smart, extroverted, organized salesperson. You are a self-starter with a background in tech and retail. You are flexible – you can handle ambiguity and you find creative ways to achieve goals. You are a good listener. You have excellent in-person, email, and phone rapport. You understand that creating new sales requires cultivating relationships, believing in what you are offering, and hustle. 

ABOUT THE ROLE You will be responsible for creating new clients accounts and new client business. You will do this by: 

  • Developing methods for recruiting potential customers 
  • Nurturing relationships that become new accounts 
  • Actively networking – you will be attending conferences and networking functions 
  • Identifying potential partner companies who may need UX research and top customers for our services 
  • Collaborating on strategies with the URI Partners and the URI Client Account Manager 
  • Using our current client data and your knowledge of marketplace trends to spot opportunities 
  • Offering potential clients primary services and appropriate add-on services 
  • Presenting value-oriented products/offers to potential clients and generating a pipeline of short term and long-term opportunities and growth 
  • Closing new account sales – providing new clients with customized solutions that fit their needs and goals 
  • Collaborating with Client Account Manager, Partners, and Operations Lead to capture timely opportunities 
  • Participating in the Client Engagement Plan: This could include implementing a newsletter, creating scheduled content, increasing URI’s social media presence, formulating marketing materials 
  • Increasing URI brand awareness and developing a warm audience for our research services and products 
  • Being a URI brand ambassador – being able to fluidly describe who we are and what we do to different audiences 
  • Providing sales support to URI Managers and Operations Leads 

EXPERIENCE AND COMPETENCIES PROFILE 

  • 3-5 years in sales or customer service with progressive responsibilities 
  • External sales experience 
  • Service experience 
  • Strong client follow-through and engagement skills 
  • Ability to meet deadlines and reach metric goals 
  • Ability to prioritize and plan workflow 
  • Skill at working with cross-functionally teams 
  • Knowledge of the tech industry – gaming, platforms, products, software development 
  • Knowledge of on-line retail/consumer platforms 
  • Knowledge of information worker market sector and products 
  • Understanding of and enthusiasm for UX research 
  • Ability to effectively present information and respond to questions from groups of managers, customers, and the general public 
  • Excellent written and oral communication skills and strong attention to detail 
  • Proficiency in all Microsoft Office programs and G Suite 
  • Familiarity with Customer Relationship Management tools is a plus 
  • Comfortable locally traveling to meet with clients out of office as needed 
  • Willing to travel: Potential travel will be less than 25% 

WHAT WE OFFER The possibility of combining WFH and office days in your weekly schedule 

Employer paid health/vision/dental insurance coverage – we cover 100% of employees’ premiums 401(k) with employer match 3 weeks paid vacation 10 paid holidays Quarterly team and company outings/events Free snacks and beverages On-site gym for staff Free massage! On-site LMP massage therapist Staff breakfasts, catered lunches, and Champagne Fridays 

COMPENSATION: Salaried, exempt position. Base pay is $40,000-$60,000 DOE + Commission HOURS: Monday-Friday (40 hours/week) WORK LOCATION: Redmond, WA and potentially WFH EDUCATION: Associate’s degree required; bachelors or master’s degree preferred WORK AUTHORIZATION: Must be authorized to work in the United States. URI participates in E- Verify. COMPANY CULTURE: We would describe our culture as driven by excellence, innovation, and relationships. We hold ourselves to a high standard of professionalism. 

Please apply by submitting a cover letter and resume using the online form below. 

 

 

Apply Online

 

User Research International provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, User Research International complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

User Research International provides expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of User Research International’s employees to perform their job duties may result in discipline up to and including discharge.