Understanding and Evaluating UX Outcomes at Scale: An Outside Perspective

By Jackie Carpenter

This paper provides an in-depth analysis of the unique challenges of evaluating large-scale applications as a third-party UX research agency. It presents three case studies that highlight the complexities of UX evaluation at scale, including a task-based assessment of an advertising platform, a usability assessment of a video recording platform, and a comparison of two benchmark evaluations.

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