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Airline Automated Bag Drop Accessibility Case Study

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Airline Bag Drop Accessibility Barriers Excluding Travelers with Disabilities

See how our targeted accessibility evaluation of a new automated bag drop system revealed critical barriers for travelers with visual impairments and mobility limitations, and how addressing these issues can create a more seamless experience for all travelers while meeting ADA compliance requirements.

In this case study, URI discovers:

  • Blind travelers encounter visually-oriented instructions and navigation traps that prevent independent bag check completion, with some users becoming stuck in language selection screens.
  • Wheelchair and walker users struggle with the low position of the conveyor belt, forcing uncomfortable bag lifting that could be eliminated with simple design modifications.
  • The system frequently resets while travelers with disabilities are actively engaging with the interface, creating particular difficulties for screen reader users who need additional processing time.
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