Join Our Team

User Research International is currently seeking a driven, creative, customer-focused UX Associate Researcher who is passionate about user experience research and has an aptitude for learning new technologies.

As a Research Associate at URI, you will have the opportunity to develop your skills by implementing research methodologies including lab-based usability tests, prototype testing, and interviews.

The successful candidate will need to have good project management skills, have strong knowledge of research methodology, experience conducting user testing, and be able to target and present your research findings to a variety of specific audiences. You will need to be able to learn new technologies quickly, work in an agile environment and juggle multiple deliverables. Additionally, you will need to be detail-oriented and thorough in your approach to research methodologies, but flexible enough to work within time and project constraints. URI is a team-driven environment and your ability to communicate and collaborate is essential.

Your portfolio and experience should demonstrate creative solutions, leadership, and ability to handle complex UX problems.

Key Responsibilities:

• Write research plans
• Develop screeners to identify participant profiles
• Moderate usability sessions while taking notes
• Write detailed reports
• Present findings to client

Required:

• MA/MS in human-computer interaction, human-centered design and engineering, human factors, or highly related field (can also be in last year of graduate program) OR equivalent work experience (1-2 years of experience conducting user research as primary researcher)
• At least 6 months of relevant work/academic experience conducting user research as primary researcher
• Strong aptitude for learning new technologies.
• Strong written and oral communication skills.
• Solid knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis is required.
• Experience generating research plans, defining and tracking user experience metrics, coordinating work on multiple products/releases and managing the work of additional resources.

Desired:

• Knowledgeable about a broad range of research methodology

Job Summary | UX Client Account Manager User Research International, Redmond 

ABOUT US URI is a fast growing UX consulting research company specializing in usability testing and market research. We are based in Redmond, Washington. 

Research matters. Quality matters. Experience matters. 

We believe that users deserve great experiences, and our clients do too. Over the years, we have helped top technology, information, and retail companies create innovative experiences through better consumer understanding. We believe that people are important, and everything we do is based on that principle. 

We are seeking a Client Account Manager to join our team! This is a new position at URI and a great opportunity. You will directly report to the URI partners and develop our account growth strategy. 

ABOUT YOU You are extroverted, positive, detail-oriented, and you thrive on challenges. You excel at client account management. You know how to nurture connections, and you would love the opportunity to grow our client lists. You have integrity and people skills. 

Additionally: you have great project management abilities. You deliver projects on-time and with the highest level of client service. 

ABOUT THE ROLE You will be the primary point of contact for existing client accounts. You will support clients’ needs and manage client retention. You will accomplish this by: 

Relationships 

• Building client relationships based on trust and credibility 
• Maintaining lasting relationships with our clients 
• Growing our base of referrals 

Strategic Solutions 

• Working with clients to uncover business needs and objectives, craft appropriate strategies, and help identify and implement solutions to help achieve client goals 
• Achieving account specific sales objectives and tracking success metrics 
• Actively pursuing new projects from client contacts via status calls or face to face meetings 
• Exploring opportunities for lateral growth within current clients as they add new divisions 
• Launching long term contracts, designing subscription services, and creating value- oriented products/offers 
• Generating a pipeline of short term and long-term opportunities that drive incremental growth 

Follow Through 

• Responding with solutions to customer queries 
• Coordinate post-project support 
• Analyzing client feedback so we can continuously improve 
• Managing client escalation in a professional manner 

Additional Responsibilities 

• Networking: you will be attending conferences and networking functions 
• Implementing a CRM: you will develop a comprehensive client list and tracking 

EXPERIENCE AND COMPETENCIES PROFILE 

• 3-5 years in sales, account management, or customer service with progressive responsibilities 
• Excellent client management and service skills 
• Reputation for grace under pressure 
• Track record of resiliency, creativity, and persistence when facing challenges 
• Excellent written and oral communication skills 
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public 
• Proficiency in all Microsoft Office programs and G Suite 
• Familiarity with Customer Relationship Management tools is a plus 
• Understanding of and enthusiasm for UX research 
• Knowledge of the tech industry 
• Willing to travel locally to meet clients 

WHAT WE OFFER The possibility of combining WFH and office days in your weekly schedule Employer paid health/vision/dental insurance coverage – we cover 100% of employees’ premiums 401(k) with employer match 3 weeks paid vacation 10 paid holidays 

Quarterly team and company outings/events Free snacks and beverages On-site gym for staff Free massage! On-site LMP massage therapist Staff breakfasts, catered lunches, and Champagne Fridays 

COMPENSATION: Salaried, exempt position. $55,000-$75,000 DOE HOURS: Monday-Friday (40 hours/week) WORK LOCATION: Redmond, WA and potentially WFH EDUCATION: Associate’s degree required; bachelors or master’s degree preferred WORK AUTHORIZATION: Must be authorized to work in the United States. URI participates in E- Verify. COMPANY CULTURE: We would describe our culture as driven by excellence, innovation, and relationships. We hold ourselves to a high standard of professionalism. 

Please apply by sending hiring@uriux.com your resume & cover letter.

JOB DESCRIPTION | UX Research Manager

• Position: UX Research Manager
• Start Date: ASAP
• Compensation: DOE
• Hours: M-F (40 hours/week)
• Location: Redmond, WA
• Salary: DOE

JOB SUMMARY

User Research International is a leading innovator in providing usability recruiting and research services for a diverse set of clients including some of the top companies in the Puget Sound region.  Our team is passionate about enabling our clients to make their products and services more usable and accessible for their customers.

We are looking for an experienced UX Research Manager and team leader to help support and grow our research team. Are you a proven manager who has a passion for developing people? Are you a compassionate, positive, energetic leader? Are you passionate about the world of UX? Have you had success driving growth with your effective people and project management skills?  Would you like to work in a growing company?  If so, you are the person that we’d like to talk to about this position.

In this role, we are looking for an experienced researcher and people manager who has a passion for leading and growing people in the UX field. We are looking for someone who is positive, energetic, and leads by example. A high level of motivation and excellent communication skills are required to manage a diverse set of projects, individual contributors, and clients. Flexibility to work on multiple projects, a natural aptitude for organization, and deadline-driven deliverable creation are also important in this fast-paced environment.

KEY RESPONSIBILITIES

• Manage team of researchers
• Plan, design, and help conduct qualitative and quantitative user research studies
• Work with the team and other stakeholders to analyze findings and deliver innovative, actionable insights
• Passion for understanding the day-to-day operations of the business inside and out
• Oversee business and team processes and day-to-day operations
• Ability to manage and prioritize multiple projects and phases of research simultaneous
• Improve and standardize the user-centered design methodologies and processes
• Uphold and maintain a high standard and consistency for our products and experience
• Understand trends and best practices in the UX industry
• Help the business grow strategically year-over-year
• Manage organizational change with a positive attitude
• Operate with a high degree of autonomy in a direct support relationship to primary customers and meet all requirements with minimal oversight
• Resolve escalated or difficult issues in a thoughtful, patient, logical manner

REQUIRED COMPETENCIES

• Bachelor or Master’s degree in Interaction Design, Human Factors, Cognitive Science, or related field
• 7+ years related work experience and proven knowledge and experience with a wide variety of qualitative and quantitative research methods
• 3+ years experience managing a Research Team
• Strong understanding of UX design principles and design thinking process (human centered design)
• Experience and passion for leading teams and growing employees
• Excellent communication, presentation, and interpersonal skills
• Strong computer skills, including proficiency with Microsoft Outlook, Excel, and PowerPoint
• Salary: DOE

Please reply to: Trinhv@uriux.com  with resume & cover letter

Job Summary | UX Sales Representative User Research International, Redmond 

ABOUT US URI is a fast growing UX consulting research company specializing in usability testing and market research. We are based in Redmond, Washington. 

Research matters. Quality matters. Experience matters. 

We believe that users deserve great experiences, and our clients do too. Over the years, we have helped top technology, information, and retail companies create innovative experiences through better consumer understanding. We want for all stakeholder interactions in our ecosystem to be outstanding. We believe that people are important, and everything we do is based on that principle. 

We are seeking a Sales Representative to join our team! This is a new position at URI and a great opportunity. You will directly report to the URI partners. This role focuses on expanding our client base and creating new client relationships. 

ABOUT YOU You are a smart, extroverted, organized salesperson. You are a self-starter with a background in tech and retail. You are flexible – you can handle ambiguity and you find creative ways to achieve goals. You are a good listener. You have excellent in-person, email, and phone rapport. You understand that creating new sales requires cultivating relationships, believing in what you are offering, and hustle. 

ABOUT THE ROLE You will be responsible for creating new clients accounts and new client business. You will do this by: 

• Developing methods for recruiting potential customers 
• Nurturing relationships that become new accounts 
• Actively networking – you will be attending conferences and networking functions 
• Identifying potential partner companies who may need UX research and top customers for our services 
• Collaborating on strategies with the URI Partners and the URI Client Account Manager 
• Using our current client data and your knowledge of marketplace trends to spot opportunities 
• Offering potential clients primary services and appropriate add-on services 
• Presenting value-oriented products/offers to potential clients and generating a pipeline of short term and long-term opportunities and growth 
• Closing new account sales – providing new clients with customized solutions that fit their needs and goals 
• Collaborating with Client Account Manager, Partners, and Operations Lead to capture timely opportunities 
• Participating in the Client Engagement Plan: This could include implementing a newsletter, creating scheduled content, increasing URI’s social media presence, formulating marketing materials 
• Increasing URI brand awareness and developing a warm audience for our research services and products 
• Being a URI brand ambassador – being able to fluidly describe who we are and what we do to different audiences 
• Providing sales support to URI Managers and Operations Leads 

EXPERIENCE AND COMPETENCIES PROFILE 

• 3-5 years in sales or customer service with progressive responsibilities 
• External sales experience 
• Service experience 
• Strong client follow-through and engagement skills 
• Ability to meet deadlines and reach metric goals 
• Ability to prioritize and plan workflow 
• Skill at working with cross-functionally teams 
• Knowledge of the tech industry – gaming, platforms, products, software development 
• Knowledge of on-line retail/consumer platforms 
• Knowledge of information worker market sector and products 
• Understanding of and enthusiasm for UX research 
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public 
• Excellent written and oral communication skills and strong attention to detail 
• Proficiency in all Microsoft Office programs and G Suite 
• Familiarity with Customer Relationship Management tools is a plus 
• Comfortable locally traveling to meet with clients out of office as needed 
• Willing to travel: Potential travel will be less than 25% 

WHAT WE OFFER The possibility of combining WFH and office days in your weekly schedule 

Employer paid health/vision/dental insurance coverage – we cover 100% of employees’ premiums 401(k) with employer match 3 weeks paid vacation 10 paid holidays Quarterly team and company outings/events Free snacks and beverages On-site gym for staff Free massage! On-site LMP massage therapist Staff breakfasts, catered lunches, and Champagne Fridays 

COMPENSATION: Salaried, exempt position. Base pay is $40,000-$60,000 DOE + Commission HOURS: Monday-Friday (40 hours/week) WORK LOCATION: Redmond, WA and potentially WFH EDUCATION: Associate’s degree required; bachelors or master’s degree preferred WORK AUTHORIZATION: Must be authorized to work in the United States. URI participates in E- Verify. COMPANY CULTURE: We would describe our culture as driven by excellence, innovation, and relationships. We hold ourselves to a high standard of professionalism. 

Please apply by sending hiring@uriux.com your resume & cover letter.

JOB SUMMARY

User Research International is a research company dedicated to creating useful, delightful experiences for both our clients and participants. We work with many companies’ products and technology to ensure usability for all consumers.

We are seeking a full-time Technical Setup and Support Engineer with strong Linux scripting and administration skills.

Are you eager to apply your  Bash scripting expertise in a fast paced environment where you are constantly challenged to learn new technologies?  If you find yourself writing scripts to automate repetitive tasks and would rather use the command line than click a button, we need you on our team.

A successful candidate will also possess strong customer service, organizational, and communication skills.  You should be team-oriented with a background in IT and support that can dive into a short term project and quickly implement an automated solution that delights our researchers (your customers).

General Job Responsibilities:

You will be responsible for automating the creation and tear down of cloud-based services across a number of providers such as Microsoft Azure, Amazon Web Services (AWS) and Google Cloud Platform (GCP) for use within short duration test environments.

Typical setups will replicate the use of a service or multiple connected services in a real business, which may also include the need to create ‘dummy’ assets (compute instances, clusters, containers, virtual networks, web apps, etc.). The virtual environments are designed to showcase the services and support common scenarios of interaction.

The environments you setup and automate will be utilized by people not necessarily familiar with the tools and their capabilities, so you should be comfortable communicating with less technical users who will need to be able to use the system you set up and be able to articulate how the system works to a layman.

Although its not expected that you be an expert on each and every cloud service, you should be able to work with documentation to set them up and troubleshoot issues you encounter in those setups, while working within a fixed timeline.

Desired attributes and experience include:

• Skilled in quickly writing workable, maintainable Bash scripts and lightweight wrapper functions around cloud service APIs
• Proficient with the Linux command line and comfortable with troubleshooting Windows and MacOS.
• Familiar with Git, Python, Node.js and cloud service APIs
• Prior experience working with cloud environments strongly preferred with particular emphasis on understanding the following (although you may not have worked extensively in these areas):
  • Identity Access Management (IAM)
  • Cloud compute (virtual machines)
  • Cloud orchestration and continuous deployment
  • Microservices and container based apps/services including Kubernetes, Docker (and Docker commands), container creation/registries/management
• Familiarity with common IDEs (such as Visual Studio and Eclipse) and developer tools such as GitHub

Competencies:

• Professional demeaner, good communication and solid problem-solving skills
• Able to work in a fast-paced environment
• Excellent organizational and time management skills with the ability to multi-task and prioritize work
• Able to work with minimal supervision
• An interest in learning new tasks and providing ideas and suggestions in new ways to manage duties