Join Our Team

User Research International is a leading innovator in providing usability recruiting and research services for a diverse set of clients including some of the top companies in the Puget Sound.

We are looking for a passionate Data Analyst. The successful candidate will turn data into information, information into insight and insight into business decisions.

Data analyst responsibilities include conducting full lifecycle analysis to include gathering and understanding business requirements, designing and testing analytical ‘solutions’, and rolling out those solutions in the business. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements.

An early focus for successful candidates will be in helping URI further develop our large participant database to better serve the needs of our business and customers, including helping drive improvements in data collection methods; data storage and management; data modelling; and dynamic reporting against key business KPIs (key performance indicators). Looking longer term, you will help to drive effectiveness and efficiencies of our broader business processes by working directly with the senior management team.

Key Responsibilities

• Work with management and internal team to prioritize business and information needs, and generate requirements
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize efficiency and quality
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Competencies

• Proven working experience as a data analyst or business data analyst
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Knowledge of and experience with reporting packages (Business Objects, Microsoft Power BI, etc.), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Experience working with human data collection sources such as enterprise survey tools (e.g. Qualtrics) and CRM tools
• Operate with high level of ambiguity, prioritize projects based on business value, and run multiple projects simultaneously
• Adept at queries, report writing and presenting findings
• College degree in analytical or insights-focused fields such as Mathematics, Economics, Computer Science, Information Management or Statistics

User Research International is a research company dedicated to creating useful, delightful experiences for both our clients and participants. We work with many companies’ products and technology to ensure usability for all consumers.

We are looking for an upbeat, friendly, motivated person to join our team as a full-time IT Support Tech. A successful candidate will have a passion for customer service and possess strong organizational, communication, and computer skills. Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? Do you want to put your knowledge of IT systems and software to use working across a range of software and hardware setup and support tasks? If so, we need you on our team!

The ideal candidate that we are looking for is someone who has great customer service and communication skills that also has a passion for I.T. and is able to work in a fast-paced environment. We are looking for broad IT knowledge of Windows environments, networking concepts, printer deployment, and who is also happy working with software and hardware unique to research labs such as ours (including video and audio equipment). We’re looking for team-oriented, highly motivated professionals with backgrounds or passion in IT.

KEY RESPONSIBILITIES

• Respond to emails from employees and customers seeking help with software- or computer-related issues
• Learn the functions and back end of our software program so you can walk users through the steps to achieve specific goals
• Maintain and set up research labs for our researchers (including desktops, video and audio equipment)
• Coordinating lab reservations and scheduling
• Document solutions and policies
• Ensure computer security and privacy policies are followed and enforced through the implementation of controls, and regular compliance audits
• Ensure operating systems and software are maintained with the latest patches and updates
• Work with the IT Manager to:
  • Understand the existing IT infrastructure, policies and practices
  • Keep IT Infrastructure, desktops, software and services up-to-date with the demands of our clients and workforce
  • Improve IT infrastructure, policies, and practices as necessary to maintain and exceed compliance with client privacy and security
  • Maintain a high level of courteous customer service at all times
  • Maintain a clean, tidy and organized office space/lab

COMPETENCIES

• Excellent customer service skills
• Strong verbal communication and problem-solving skills
• Able to work in a fast-paced environment
• Experience using a ticketing system
• Excellent time management skills, ability to multi-task and prioritize work
• Attention to detail and problem-solving skills
• Strong organizational and planning skills
• Able to work with minimal supervision
• An interest in learning new tasks and providing ideas and suggestions in new ways to manage duties
• Network, server and desktop understanding and experience
• Networking technologies and protocols (administering Routers, Switches, LAN/WAN, IP addressing and subnets)
• Effectively plan, install, configure and optimize IT infrastructures to achieve high availability and performance
• Installation and configuration of Windows Server operating systems and server roles
• Installation and configuration of Windows client operating systems
• Backup and restore of critical systems including servers and routers
• Keeping up-to-date records of system configurations, system audits, and policy compliance
• Office 365 administration
• Basic active directory configuration and management
• Computer assembling and maintenance.
• Troubleshooting hardware and software problems.
• Installing and configuring the peripherals, components, and drivers.
• Installing software and application to user standards.

User Research International is a research company dedicated to creating useful, delightful experiences for both our clients and participants. We work with many companies’ products and technology to ensure usability for all consumers.

We are seeking a full-time Technical Setup and Support Engineer with strong Linux scripting and administration skills.

Are you eager to apply your  Bash scripting expertise in a fast paced environment where you are constantly challenged to learn new technologies?  If you find yourself writing scripts to automate repetitive tasks and would rather use the command line than click a button, we need you on our team.

A successful candidate will also possess strong customer service, organizational, and communication skills.  You should be team-oriented with a background in IT and support that can dive into a short term project and quickly implement an automated solution that delights our researchers (your customers).

Key Responsibilities:

You will be responsible for automating the creation and tear down of cloud-based services across a number of providers such as Microsoft Azure, Amazon Web Services (AWS) and Google Cloud Platform (GCP) for use within short duration test environments.

Typical setups will replicate the use of a service or multiple connected services in a real business, which may also include the need to create ‘dummy’ assets (compute instances, clusters, containers, virtual networks, web apps, etc.). The virtual environments are designed to showcase the services and support common scenarios of interaction.

The environments you setup and automate will be utilized by people not necessarily familiar with the tools and their capabilities, so you should be comfortable communicating with less technical users who will need to be able to use the system you set up and be able to articulate how the system works to a layman.

You will not be expected to know all cloud services and platforms well, but you should be able to understand the purpose of these services and work with documentation to set them up and troubleshoot issues you encounter in those setups, while working within a fixed timeline.

Desired attributes and experience include:

• Skilled in quickly writing workable, maintainable Bash scripts and lightweight wrapper functions around cloud service APIs
• Proficient with the Linux command line and comfortable with troubleshooting Windows and MacOS.
• Familiar with Git, Python, Node.js and cloud service APIs
• Prior experience working with cloud environments strongly preferred with particular emphasis on understanding the following (although you may not have worked extensively in these areas):
  • Identity Access Management (IAM)
  • Cloud compute (virtual machines)
  • Cloud orchestration and continuous deployment
  • Microservices and container based apps/services including Kubernetes, Docker (and Docker commands), container creation/registries/management
• Familiarity with common IDEs (such as Visual Studio and Eclipse) and developer tools such as GitHub

Competencies:

• Professional demeaner, good communication and solid problem-solving skills
• Able to work in a fast-paced environment
• Excellent organizational and time management skills with the ability to multi-task and prioritize work
• Able to work with minimal supervision
• An interest in learning new tasks and providing ideas and suggestions in new ways to manage duties

User Research International is currently seeking a driven, creative, customer-focused UX Assistant Researcher who is passionate about user experience research and has an aptitude for learning new technologies.

As a UX Assistant Researcher at URI, you will have the opportunity to develop your skills by supporting the UX Research team through all phases of the research process.

The successful candidate will need to have good project management skills, have strong knowledge of research methodology, some experience conducting user testing, and be able to target and present your research findings to a variety of specific audiences. You will need to be able to learn new technologies quickly, work in an agile environment and juggle multiple deliverables. Additionally, you’ll need to be detail-oriented and thorough in your approach to research methodologies, but flexible enough to work within time and project constraints.

URI is a team-driven environment and your ability to communicate and collaborate is essential.

Key Responsibilities:

• Assist with study preparation (e.g. recruiting participants, study planning, survey coding, etc.)
• Assist with taking notes during user study sessions
• Analyze data in collaboration with full-time UX Researchers
• Create written and visual reports (including creating graphs, highlight videos, slide decks etc.)

Required:

• BA/BS in human factors, psychology or related field
• Strong aptitude for learning new technologies
• Strong written and oral communication skills
• Solid knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis
• Can prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects

Desired:

• At least 1-2 years of experience in user research field
• Experience generating research plans, defining and tracking user experience metrics, coordinating work on multiple products/releases and managing the work of additional resources
• Experience with a broad range of research methodologies

User Research International is currently seeking a driven, creative, customer-focused UX Associate Researcher who is passionate about user experience research and has an aptitude for learning new technologies.

As a Research Associate at URI, you will have the opportunity to develop your skills by implementing research methodologies including lab-based usability tests, prototype testing, and interviews.

The successful candidate will need to have good project management skills, have strong knowledge of research methodology, experience conducting user testing, and be able to target and present your research findings to a variety of specific audiences. You will need to be able to learn new technologies quickly, work in an agile environment and juggle multiple deliverables. Additionally, you will need to be detail-oriented and thorough in your approach to research methodologies, but flexible enough to work within time and project constraints. URI is a team-driven environment and your ability to communicate and collaborate is essential.

Your portfolio and experience should demonstrate creative solutions, leadership, and ability to handle complex UX problems.

Key Responsibilities:

• Write research plans
• Develop screeners to identify participant profiles
• Moderate usability sessions while taking notes
• Write detailed reports
• Present findings to client

Required:

• MA/MS in human-computer interaction, human-centered design and engineering, human factors, or highly related field (can also be in last year of graduate program) OR equivalent work experience (1-2 years of experience conducting user research as primary researcher)
• At least 6 months of relevant work/academic experience conducting user research as primary researcher
• Strong aptitude for learning new technologies.
• Strong written and oral communication skills.
• Solid knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis is required.
• Experience generating research plans, defining and tracking user experience metrics, coordinating work on multiple products/releases and managing the work of additional resources.

Desired:

• Knowledgeable about a broad range of research methodology

Position: Project Coordinator (full-time)
Start Date: ASAP
Benefits: Medical & Vacation
Salary: $17-18/hour

User Research International is a full-service user experience research consultancy, looking for a motivated, energetic, and detail-oriented project coordinator to join our participant recruitment team. This individual will be responsible for creating key documents, communicating with participants, and tracking core information for our recruitment team. The project coordinator will assist with scheduling, communications, and coordination between research team and study participants.

Key Responsibilities:

• Engage with project leads and account managers to help fill research studies
• Create core study documents with excellent attention to detail
• Manage participant communications including study announcements, phone calls, emails, and scheduling details
• Organize and record participant information
• Assist with study preparation and help ensure all studies are on track
• Brainstorm and implement new ideas to actively attract and schedule new participants
• Brainstorm and implement new methods and processes to improve participant experience

Competencies

• Excellent writing/grammar and interpersonal communication skills
• Must be bright, efficient, positive, and organized
• Amazing multi-tasker, able to juggle many projects simultaneously while maintaining high standard of quality and performance
• Upholds high standards for customer service and professionalism
• Has interest in learning about new technologies and is willing to learn new things
• College degree