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JOB DESCRIPTION | UX Research Manager

• Position: UX Research Manager
• Start Date: ASAP
• Compensation: DOE
• Hours: M-F (40 hours/week)
• Location: Redmond, WA
• Salary: DOE

JOB SUMMARY

User Research International is a leading innovator in providing usability recruiting and research services for a diverse set of clients including some of the top companies in the Puget Sound region.  Our team is passionate about enabling our clients to make their products and services more usable and accessible for their customers.

We are looking for an experienced UX Research Manager and team leader to help support and grow our research team. Are you a proven manager who has a passion for developing people? Are you a compassionate, positive, energetic leader? Are you passionate about the world of UX? Have you had success driving growth with your effective people and project management skills?  Would you like to work in a growing company?  If so, you are the person that we’d like to talk to about this position.

In this role, we are looking for an experienced researcher and people manager who has a passion for leading and growing people in the UX field. We are looking for someone who is positive, energetic, and leads by example. A high level of motivation and excellent communication skills are required to manage a diverse set of projects, individual contributors, and clients. Flexibility to work on multiple projects, a natural aptitude for organization, and deadline-driven deliverable creation are also important in this fast-paced environment.

KEY RESPONSIBILITIES

• Manage team of researchers
• Plan, design, and help conduct qualitative and quantitative user research studies
• Work with the team and other stakeholders to analyze findings and deliver innovative, actionable insights
• Passion for understanding the day-to-day operations of the business inside and out
• Oversee business and team processes and day-to-day operations
• Ability to manage and prioritize multiple projects and phases of research simultaneous
• Improve and standardize the user-centered design methodologies and processes
• Uphold and maintain a high standard and consistency for our products and experience
• Understand trends and best practices in the UX industry
• Help the business grow strategically year-over-year
• Manage organizational change with a positive attitude
• Operate with a high degree of autonomy in a direct support relationship to primary customers and meet all requirements with minimal oversight
• Resolve escalated or difficult issues in a thoughtful, patient, logical manner

REQUIRED COMPETENCIES

• Bachelor or Master’s degree in Interaction Design, Human Factors, Cognitive Science, or related field
• 7+ years related work experience and proven knowledge and experience with a wide variety of qualitative and quantitative research methods
• 3+ years experience managing a Research Team
• Strong understanding of UX design principles and design thinking process (human centered design)
• Experience and passion for leading teams and growing employees
• Excellent communication, presentation, and interpersonal skills
• Strong computer skills, including proficiency with Microsoft Outlook, Excel, and PowerPoint
• Salary: DOE

Please reply to: Trinhv@uriux.com  with resume & cover letter

User Research International is a leading innovator in providing usability recruiting and research services for a diverse set of clients including some of the top companies in the Puget Sound.

We are looking for a passionate Data Analyst. The successful candidate will turn data into information, information into insight and insight into business decisions.

Data analyst responsibilities include conducting full lifecycle analysis to include gathering and understanding business requirements, designing and testing analytical ‘solutions’, and rolling out those solutions in the business. Data analysts will develop analysis and reporting capabilities. They will also monitor performance and quality control plans to identify improvements.

An early focus for successful candidates will be in helping URI further develop our large participant database to better serve the needs of our business and customers, including helping drive improvements in data collection methods; data storage and management; data modelling; and dynamic reporting against key business KPIs (key performance indicators). Looking longer term, you will help to drive effectiveness and efficiencies of our broader business processes by working directly with the senior management team.

Key Responsibilities

• Work with management and internal team to prioritize business and information needs, and generate requirements
• Acquire data from primary or secondary data sources and maintain databases/data systems
• Develop and implement databases, data collection systems, data analytics and other strategies that optimize efficiency and quality
• Interpret data, analyze results using statistical techniques and provide ongoing reports
• Identify, analyze, and interpret trends or patterns in complex data sets
• Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems
• Locate and define new process improvement opportunities

Competencies

• Proven working experience as a data analyst or business data analyst
• Technical expertise regarding data models, database design development, data mining and segmentation techniques
• Knowledge of and experience with reporting packages (Business Objects, Microsoft Power BI, etc.), databases (SQL etc), programming (XML, Javascript, or ETL frameworks)
• Knowledge of statistics and experience using statistical packages for analyzing datasets (Excel, SPSS, SAS etc)
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Experience working with human data collection sources such as enterprise survey tools (e.g. Qualtrics) and CRM tools
• Operate with high level of ambiguity, prioritize projects based on business value, and run multiple projects simultaneously
• Adept at queries, report writing and presenting findings
• College degree in analytical or insights-focused fields such as Mathematics, Economics, Computer Science, Information Management or Statistics

User Research International is currently seeking a driven, creative, customer-focused UX Assistant Researcher who is passionate about user experience research and has an aptitude for learning new technologies.

As a UX Assistant Researcher at URI, you will have the opportunity to develop your skills by supporting the UX Research team through all phases of the research process.

The successful candidate will need to have good project management skills, have strong knowledge of research methodology, some experience conducting user testing, and be able to target and present your research findings to a variety of specific audiences. You will need to be able to learn new technologies quickly, work in an agile environment and juggle multiple deliverables. Additionally, you’ll need to be detail-oriented and thorough in your approach to research methodologies, but flexible enough to work within time and project constraints.

URI is a team-driven environment and your ability to communicate and collaborate is essential.

Key Responsibilities:

• Assist with study preparation (e.g. recruiting participants, study planning, survey coding, etc.)
• Assist with taking notes during user study sessions
• Analyze data in collaboration with full-time UX Researchers
• Create written and visual reports (including creating graphs, highlight videos, slide decks etc.)

Required:

• BA/BS in human factors, psychology or related field
• Strong aptitude for learning new technologies
• Strong written and oral communication skills
• Solid knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis
• Can prioritize time between multiple projects, and be flexible by adapting to changing schedules and different projects

Desired:

• At least 1-2 years of experience in user research field
• Experience generating research plans, defining and tracking user experience metrics, coordinating work on multiple products/releases and managing the work of additional resources
• Experience with a broad range of research methodologies

User Research International is currently seeking a driven, creative, customer-focused UX Associate Researcher who is passionate about user experience research and has an aptitude for learning new technologies.

As a Research Associate at URI, you will have the opportunity to develop your skills by implementing research methodologies including lab-based usability tests, prototype testing, and interviews.

The successful candidate will need to have good project management skills, have strong knowledge of research methodology, experience conducting user testing, and be able to target and present your research findings to a variety of specific audiences. You will need to be able to learn new technologies quickly, work in an agile environment and juggle multiple deliverables. Additionally, you will need to be detail-oriented and thorough in your approach to research methodologies, but flexible enough to work within time and project constraints. URI is a team-driven environment and your ability to communicate and collaborate is essential.

Your portfolio and experience should demonstrate creative solutions, leadership, and ability to handle complex UX problems.

Key Responsibilities:

• Write research plans
• Develop screeners to identify participant profiles
• Moderate usability sessions while taking notes
• Write detailed reports
• Present findings to client

Required:

• MA/MS in human-computer interaction, human-centered design and engineering, human factors, or highly related field (can also be in last year of graduate program) OR equivalent work experience (1-2 years of experience conducting user research as primary researcher)
• At least 6 months of relevant work/academic experience conducting user research as primary researcher
• Strong aptitude for learning new technologies.
• Strong written and oral communication skills.
• Solid knowledge of the field of human-computer interaction, experimental design, observational and field methods and data analysis is required.
• Experience generating research plans, defining and tracking user experience metrics, coordinating work on multiple products/releases and managing the work of additional resources.

Desired:

• Knowledgeable about a broad range of research methodology

Position: Project Coordinator (full-time)
Start Date: ASAP
Benefits: Medical & Vacation
Salary: $17-18/hour

User Research International is a full-service user experience research consultancy, looking for a motivated, energetic, and detail-oriented project coordinator to join our participant recruitment team. This individual will be responsible for creating key documents, communicating with participants, and tracking core information for our recruitment team. The project coordinator will assist with scheduling, communications, and coordination between research team and study participants.

Key Responsibilities:

• Engage with project leads and account managers to help fill research studies
• Create core study documents with excellent attention to detail
• Manage participant communications including study announcements, phone calls, emails, and scheduling details
• Organize and record participant information
• Assist with study preparation and help ensure all studies are on track
• Brainstorm and implement new ideas to actively attract and schedule new participants
• Brainstorm and implement new methods and processes to improve participant experience

Competencies

• Excellent writing/grammar and interpersonal communication skills
• Must be bright, efficient, positive, and organized
• Amazing multi-tasker, able to juggle many projects simultaneously while maintaining high standard of quality and performance
• Upholds high standards for customer service and professionalism
• Has interest in learning about new technologies and is willing to learn new things
• College degree