Join Our Team

JOB SUMMARY
User Research International is a leading user experience company, in providing participant recruitment and research services for a diverse set of clients, including some of the top technology companies.  Our team is passionate about enabling our clients to make their products and services more usable and accessible to their customers.

We are looking to grow our account management team to work with our clients on account growth strategy.  The Account Manager is responsible for the achievement of account-specific goals, including sales objectives, supporting clients’ needs, building client relationships, managing client retention, and managing client escalation.

In this role, we are looking for an experienced Account Manager who has a talent and a track record for growing and building client lists.  We are looking for an enthusiastic, positive, detail-oriented individual to ensure our projects run on-time and with the highest level of service to our clients.  The successful candidate will need to have great project management skills, strong knowledge of account management, and the ability to track success metrics.

KEY QUALIFICATIONS

• Generate and continuously develop and drive lead pipeline
• Provide thought leadership
• Work with clients to uncover business needs and objectives, craft appropriate strategies, and help identify and implement solutions to help achieve client goals
• Solve and respond to customer queries
• Coordinate post-projects support; and maintain lasting relationships with our clients
• Actively pursue new projects from client contacts via status calls or face to face meetings
• Present value-oriented products/offers and subsequently generate a pipeline of short term and long-term opportunities that drive incremental growth
• Build clients’ trust, creditability, and referrals
• Manage client escalation and issues in a professional manner

REQUIRED COMPETENCIES

• Bachelor’s degree in a relevant field
• Strong written and oral communication skills are required
• Excellent client management and service experience skills
• Minimum of 5 years of client account management
• Minimum 3-5 years of sales experience
• Proven follow-up/persistence when facing challenging situation

WHAT WE OFFER

We offer the possibility of combining WFH and office days in your weekly schedule

Flex time – this role can be done on an adjusted schedule

Employer paid health/vision/dental insurance coverage – we cover 100% of employees’ premiums

401(k) with employer match

Educational Assistance Benefits

3 weeks paid vacation

10 paid holidays

Quarterly team and company outings/events

Free snacks and beverages

On-site gym for staff

Free massage! On-site LMP massage therapist

Staff breakfasts, catered lunches, and Champagne Fridays

COMPENSATION: Salaried, exempt position. $70,000 -$80,000 DOE with opportunities for additional incentives, based account growth

HOURS: Monday-Friday (40 hours/week)

LOCATION: Redmond, WA

WORK AUTHORIZATION: Must be authorized to work in the United States. URI participates in E- Verify.

COMPANY CULTURE: We would describe our culture as driven by excellence, innovation, and relationships. We hold ourselves to a high standard of professionalism.

Please apply by submitting a cover letter and resume using the online form below. 

JOB DESCRIPTION | UX Research Manager

• Position: UX Research Manager
• Start Date: ASAP
• Compensation: DOE
• Hours: M-F (40 hours/week)
• Location: Redmond, WA
• Salary: DOE

JOB SUMMARY

User Research International is a leading innovator in providing usability recruiting and research services for a diverse set of clients including some of the top companies in the Puget Sound region.  Our team is passionate about enabling our clients to make their products and services more usable and accessible for their customers.

We are looking for an experienced UX Research Manager and team leader to help support and grow our research team. Are you a proven manager who has a passion for developing people? Are you a compassionate, positive, energetic leader? Are you passionate about the world of UX? Have you had success driving growth with your effective people and project management skills?  Would you like to work in a growing company?  If so, you are the person that we’d like to talk to about this position.

In this role, we are looking for an experienced researcher and people manager who has a passion for leading and growing people in the UX field. We are looking for someone who is positive, energetic, and leads by example. A high level of motivation and excellent communication skills are required to manage a diverse set of projects, individual contributors, and clients. Flexibility to work on multiple projects, a natural aptitude for organization, and deadline-driven deliverable creation are also important in this fast-paced environment.

KEY RESPONSIBILITIES

• Manage team of researchers
• Plan, design, and help conduct qualitative and quantitative user research studies
• Work with the team and other stakeholders to analyze findings and deliver innovative, actionable insights
• Passion for understanding the day-to-day operations of the business inside and out
• Oversee business and team processes and day-to-day operations
• Ability to manage and prioritize multiple projects and phases of research simultaneous
• Improve and standardize the user-centered design methodologies and processes
• Uphold and maintain a high standard and consistency for our products and experience
• Understand trends and best practices in the UX industry
• Help the business grow strategically year-over-year
• Manage organizational change with a positive attitude
• Operate with a high degree of autonomy in a direct support relationship to primary customers and meet all requirements with minimal oversight
• Resolve escalated or difficult issues in a thoughtful, patient, logical manner

REQUIRED COMPETENCIES

• Bachelor or Master’s degree in Interaction Design, Human Factors, Cognitive Science, or related field
• 7+ years related work experience and proven knowledge and experience with a wide variety of qualitative and quantitative research methods
• 3+ years experience managing a Research Team
• Strong understanding of UX design principles and design thinking process (human centered design)
• Experience and passion for leading teams and growing employees
• Excellent communication, presentation, and interpersonal skills
• Strong computer skills, including proficiency with Microsoft Outlook, Excel, and PowerPoint
• Salary: DOE

Please apply by submitting a cover letter and resume using the online form below. 

Job Summary | UX Sales Representative User Research International, Redmond 

ABOUT US URI is a fast growing UX consulting research company specializing in usability testing and market research. We are based in Redmond, Washington. 

Research matters. Quality matters. Experience matters. 

We believe that users deserve great experiences, and our clients do too. Over the years, we have helped top technology, information, and retail companies create innovative experiences through better consumer understanding. We want for all stakeholder interactions in our ecosystem to be outstanding. We believe that people are important, and everything we do is based on that principle. 

We are seeking a Sales Representative to join our team! This is a new position at URI and a great opportunity. You will directly report to the URI partners. This role focuses on expanding our client base and creating new client relationships. 

ABOUT YOU You are a smart, extroverted, organized salesperson. You are a self-starter with a background in tech and retail. You are flexible – you can handle ambiguity and you find creative ways to achieve goals. You are a good listener. You have excellent in-person, email, and phone rapport. You understand that creating new sales requires cultivating relationships, believing in what you are offering, and hustle. 

ABOUT THE ROLE You will be responsible for creating new clients accounts and new client business. You will do this by: 

• Developing methods for recruiting potential customers 
• Nurturing relationships that become new accounts 
• Actively networking – you will be attending conferences and networking functions 
• Identifying potential partner companies who may need UX research and top customers for our services 
• Collaborating on strategies with the URI Partners and the URI Client Account Manager 
• Using our current client data and your knowledge of marketplace trends to spot opportunities 
• Offering potential clients primary services and appropriate add-on services 
• Presenting value-oriented products/offers to potential clients and generating a pipeline of short term and long-term opportunities and growth 
• Closing new account sales – providing new clients with customized solutions that fit their needs and goals 
• Collaborating with Client Account Manager, Partners, and Operations Lead to capture timely opportunities 
• Participating in the Client Engagement Plan: This could include implementing a newsletter, creating scheduled content, increasing URI’s social media presence, formulating marketing materials 
• Increasing URI brand awareness and developing a warm audience for our research services and products 
• Being a URI brand ambassador – being able to fluidly describe who we are and what we do to different audiences 
• Providing sales support to URI Managers and Operations Leads 

EXPERIENCE AND COMPETENCIES PROFILE 

• 3-5 years in sales or customer service with progressive responsibilities 
• External sales experience 
• Service experience 
• Strong client follow-through and engagement skills 
• Ability to meet deadlines and reach metric goals 
• Ability to prioritize and plan workflow 
• Skill at working with cross-functionally teams 
• Knowledge of the tech industry – gaming, platforms, products, software development 
• Knowledge of on-line retail/consumer platforms 
• Knowledge of information worker market sector and products 
• Understanding of and enthusiasm for UX research 
• Ability to effectively present information and respond to questions from groups of managers, customers, and the general public 
• Excellent written and oral communication skills and strong attention to detail 
• Proficiency in all Microsoft Office programs and G Suite 
• Familiarity with Customer Relationship Management tools is a plus 
• Comfortable locally traveling to meet with clients out of office as needed 
• Willing to travel: Potential travel will be less than 25% 

WHAT WE OFFER The possibility of combining WFH and office days in your weekly schedule 

Employer paid health/vision/dental insurance coverage – we cover 100% of employees’ premiums 401(k) with employer match 3 weeks paid vacation 10 paid holidays Quarterly team and company outings/events Free snacks and beverages On-site gym for staff Free massage! On-site LMP massage therapist Staff breakfasts, catered lunches, and Champagne Fridays 

COMPENSATION: Salaried, exempt position. Base pay is $40,000-$60,000 DOE + Commission HOURS: Monday-Friday (40 hours/week) WORK LOCATION: Redmond, WA and potentially WFH EDUCATION: Associate’s degree required; bachelors or master’s degree preferred WORK AUTHORIZATION: Must be authorized to work in the United States. URI participates in E- Verify. COMPANY CULTURE: We would describe our culture as driven by excellence, innovation, and relationships. We hold ourselves to a high standard of professionalism. 

Please apply by submitting a cover letter and resume using the online form below. 

ABOUT US

User Research International (URI) is a fast-growing User Experience (UX) consulting research company specializing in usability testing and market research. We are based in Redmond, Washington.

Our staff have equally strong people skills and technical skills, and our culture is collegial, and we support professional development. Our company workflow features quick turn around and rich variety. We are a learning community, and we can be a great laboratory for your growth.

We help top technology, information, and retail companies create innovative experiences through better consumer understanding.

ABOUT YOU

You are passionate about learning technology and have hands on experience with cloud and Linux systems administration. You combine your passion for technology with good communication skills and are helpful, speedy, and work well on a team. You enjoy challenge, problem solving, and a fast-paced environment.

ABOUT THE ROLE

Are you eager to apply your Linux command line expertise in a fast-paced environment where you are constantly challenged to learn new cloud technologies?

If you live and breathe Linux and want to gain more experience with cloud technologies, we need you on our team!

We are seeking a full-time Cloud Operations Analyst that is proficient with the Linux command line and has some experience with at least one cloud service, such as Microsoft Azure, Amazon Web Services (AWS) or Google Cloud Platform (GCP).

Our Cloud Operations team is crucial to our company’s success by enabling us to offer UX Research expertise to clients within the cloud and developer space. As a Cloud Operations Analyst, you will delight and support our UX Researchers by managing their cloud environments, and by acting as their subject matter expert for cloud and developer technologies.

You will be responsible for the setup and tear down of cloud-based services across providers such as Microsoft Azure, Amazon Web Services (AWS) and Google Cloud Platform (GCP) for use within short duration test environments.

You will be creating setups to replicate the use of a service or multiple connected services in a real business, which may also include the need to create ‘dummy’ assets (compute instances, clusters, containers, virtual networks, web apps, etc.). The virtual environments are designed to showcase cloud services and support common scenarios of interaction.

You should have the ability to read and understand code, and the desire and aptitude to develop scripts to automate cloud services.

The environments you setup will be utilized by people not necessarily familiar with the tools and their capabilities, so you should be comfortable communicating how complex systems work to a layperson.

Although it is not expected that you be an expert on each and every cloud service, you should be able to work with documentation to set up unfamiliar services and troubleshoot issues you encounter in those setups, while working within a fixed timeline.

EXPERIENCE AND COMPETENCIES PROFILE

• Required Technical Skills:
  • Demonstrated proficiency with the Linux command line and SSH
  • Experience using at least one cloud platform such as AWS, Azure, or GCP
  • The ability to clearly explain highly technical environments to colleagues and clients
  • A generalist technical aptitude that allows you to quickly understand and implement unfamiliar technologies
  • Familiarity with common Developer IDEs such as Visual Studio and VS Code
• Preferred Technical Skills (Although not required, having any of the following will give you an edge over other candidates):
  • Skilled in quickly writing simple Bash, Ansible and Terraform scripts
  • Experience with the AWS, Azure, and GCP API and Command Line Interface (CLI)
  • Experience with Git
  • Familiarity with Docker and Kubernetes
• Mentally organized
• Administration skills
• Patient: able to communicate to diverse participants of varied technical ability
• Customer service orientation
• Able to multi-task and prioritize work
• Intrinsically motivated, able to work independently
• Able to suggest improvement to current practices and processes
• Strong writing and verbal skills
• Able to mentor and train others

WHAT WE OFFER

• Remote? We have a built a strong virtual community culture during COVID, and remote worker status is available for this position
• Local? We offer the possibility of combining WFH and office days in your weekly schedule
• Flex time – this role can be done on an adjusted schedule
• Employer paid health/vision/dental insurance coverage – we cover 100% of employees’ premiums
• 401(k) with employer match
• Educational Assistance Benefits – we will support your on-going educational endeavors and pursuit of professional certificates
• 3 weeks paid vacation
• 10 paid holidays
• Quarterly team and company outings/events
• Free snacks and beverages
• On-site gym for staff
• Free massage! On-site LMP massage therapist
• Staff breakfasts, catered lunches, and Champagne Fridays

COMPENSATION: Salaried, exempt position. Salary range is based on your experience and geographical location.

HOURS: Monday-Friday (40 hours/week)

WORK LOCATION: Remote Positions available. If you are local, your work could be a mix of time spent at our Redmond, WA office and WFH

EDUCATION: Associate’s or bachelor’s degree preferred

WORK AUTHORIZATION: Must be authorized to work in the United States. URI participates in E- Verify.

COMPANY CULTURE: We would describe our culture as driven by excellence, innovation, and relationships. We hold ourselves to a high standard of professionalism.

How to Apply

Please apply by submitting a cover letter and resume using the online form below, along with responses to the following:

1. How often do you use a Linux command shell such as BASH :

• a. Every day
• b. Several times per week
• c. One or more times for a school or work project
• d. Never

2. Please provide links to your GitHub and Stackoverflow profiles.

3. In one sentence, describe a side project that showcases your interest in Linux, software development (open or closed source), or cloud technologies. Examples of side projects may include building servers, hosting a web site on a virtual machine, writing a technical blog, contributing to an open source project or writing from scratch or meaningfully modifying a script or application.