uri header logo

Enhancing Online Banking Experience for Multiple Account Holders

Get Case Study

Transforming Banking Experience Through Customer-Centric Design

See how our tailored research approach can help you make data-driven decisions that increase adoption, strengthen loyalty, and drive digital banking success.

In this case study, URI:

  • Uncovers sophisticated financial strategies that contradict assumptions about preferences for consolidated account views
  • Identifies where proposed designs create friction in essential workflows, particularly with core features such as Bill Pay
  • Maps how customers navigate between accounts, maintain mental separation of funds, and manage financial tasks
case study cover

Get the case study today!

Enter your information below to receive this case study.

Learn more about User Research International

woman participating in product development and user research

Recruiting

Enhancing research quality with URI’s specialized participant recruitment and proprietary panel. Learn more.

user researcher interviewing person participating in product development

Research

Our research services cover everything from understanding your customers, validating designs, testing user interfaces, and benchmarking, all to make sure your products and services create the best possible user experiences. Learn more.

usability lab with monitors for user testing and product development

Usability Labs & Facilities

When you work with URI, the facility is ready for your arrival, and URI provides full support. We ensure an excellent experience for you, your stakeholders, and participants. Learn more.