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A View of AI’s Impact at Work

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A Comparative Look Across Worker Segments

This study surveyed 300 AI users—developers, information workers, and non-tech workers—drawn from URI’s high-quality proprietary panel to examine how AI is used in the workplace. Conducted via an online survey in October 2025, the research explored which AI tools employees use most, what drives adoption, satisfaction and accuracy perceptions, productivity and workflow impacts, key benefits and frustrations, and how communication style influences AI usage.

In this comprehensive report you’ll learn:

  • Which AI tools are most used at work—and how preferences differ between developers, information workers, and other employees
  • How AI is impacting productivity and daily workflows, including where it delivers the strongest gains
  • What workers value most in AI tools, from speed and convenience to handling complex tasks
  • The biggest frustrations holding AI back, including accuracy, security, and trust concerns
  • How communication style and personalization influence satisfaction and likelihood of AI adoption
36% of non-tech workers don’t use AI at work
45% of Developers use AI multiple times daily
90%+ of workers report productivity gains from AI
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About URI's Syndicated Research

At the forefront of technology insights, our Syndicated Research Program delivers timely, actionable intelligence to guide your strategic decisions. We leverage our exclusive panel of vetted industry professionals to produce data-rich reports on emerging technologies, market trends, and user behaviors. Each study combines quantitative metrics with qualitative insights, offering you comprehensive analysis without the cost of custom research.