In this case study, URI discovered:

• Core UI elements such as widgets are often misinterpreted causing confusion with navigation and general UI comprehension.
• Difficulties with streaming content navigation, particularly the inability to rewind or fast-forward music, create significant user frustration.
• The absence of keyboard-based search functionality hampers user experience, especially when privacy concerns make voice commands inappropriate.
• Common tasks like uploading personal photos prove unnecessarily complex due to buried entry points and poorly documented multi-step processes.